Asal the Original ("we" and "us") is the operator of (https://asaltheoriginal.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
2. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
3.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
3.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Our Refund policy is time-bound. If the unused product is returned in original condition, with all the packing material and tags intact, the amount will be refunded in full either to your bank account or the website wallet, for any further purchases. The decision to receive money in the bank account or the website wallet will be solely decided by the customer and not the company.
We reserve the right to mark products as returnable and/or exchangeable. The customer is urged to read the product information to know which category the product falls within.
The processing of a refund and exchange is dependent on certain conditions not entirely in our hands. We will provide the customer a by-date for the return, exchange, or refund after the process is initiated by the customer.
Refunds will be initiated only after the returned product is inspected by the experts and found in the condition you have vouched it will be in. The product should not be damaged or used, in which case the refund will not be initiated.
The company reserves the right to decide whether the product (intended to be returned or exchanged) will be picked up by a delivery agent or the customer will have to ship it to an address provided to him.
The refund of a cancelled order will be subjected to the process employed to initiate refunds in case of a return. The refund will take the same amount of time, as it does in the case of returns.